Billing & Refund Policy

Scope and relationship to Payments & Tokens

This Policy explains Pulscam's public refund-review route for token purchases, paid digital services, Gold VIP, payment errors, chargebacks and related billing disputes.

The Payments & Tokens Policy and Terms & Conditions remain the controlling detailed rules for wallet entries, token characteristics, checkout, creator earnings, payouts and other payment matters.

Nothing in this Policy excludes or limits a consumer right that cannot lawfully be waived.

Voluntary refund review for unused purchased tokens

Pulscam offers a voluntary refund-review procedure for eligible purchased tokens that remain unused when the request is submitted within 6 days of purchase.

A request may be submitted through billing@pulscam.com and should identify the account, transaction and reason.

This six-day procedure is an additional commercial review window and does not restrict mandatory withdrawal, refund, payment or conformity rights available under applicable law.

Refund review may consider settlement, fraud risk, prior use, duplicate charges, unauthorized payment, provider limitations, taxes and currency conversion.

Used tokens and supplied digital services

Tokens spent on a properly delivered tip, private interaction, ticket-show grant, message, wall post, Fan Club or VIP activation, paid social-link unlock, media unlock or other consumed digital service are generally final and are not refundable merely because the user changes their mind or did not receive a non-guaranteed creator response.

Appropriate correction, recredit or refund review remains available for unauthorized payment, duplicate charge, non-delivery, material technical failure attributable to Pulscam, lack of conformity or another mandatory legal remedy.

Tips, private shows and other paid features

A tip is voluntary and gives no ownership, control or right to compel a creator. A creator may refuse a request or stop an interaction.

Private shows are charged using the accepted per-minute price and minimum duration; ticket shows use the price locked to the show grant; paid media and private-chat media grant the access displayed for the purchased item; paid social links grant access to the configured URL; and profile wall posts are supplied when the paid post is created.

The dedicated private-chat surface currently charges a viewer 3 tokens per message unless an eligible VIP or Fan Club entitlement makes that message free. These are separate runtime routes and their delivered messages are treated as consumed digital services.

Where a paid service is not supplied or a material technical failure attributable to Pulscam prevents delivery, the transaction may be reviewed for correction, recredit or refund as appropriate.

Gold VIP and Fan Club

Gold VIP currently costs 3,000 tokens for 30 days. It is purchased manually and does not renew automatically. After activation, the charge is generally not refunded or prorated merely because the user stops using VIP, is blocked by a creator or does not use every benefit.

Fan Club is creator-specific and separate from Gold VIP. Models choose which tiers are enabled and set the displayed token price. A new paid Fan Club membership lasts 30 days. An upgrade during an active membership charges only the positive difference to the higher tier and keeps the existing expiry rather than starting a fresh 30-day term. Current Fan Club membership does not auto-renew.

Because VIP and Fan Club benefits are activated immediately, a consumed activation is generally treated as supplied digital service. This does not remove remedies required for an unauthorized transaction, duplicate charge, technical non-delivery, legal non-conformity or another mandatory right.

Account closure and remaining tokens

Before voluntary account closure, the user should use or submit any eligible refund request concerning purchased unused tokens.

The current deletion workflow for viewers and eligible independent models provides a seven-day cancellation window after the confirmed deletion request suspends ordinary account access. A pending deletion does not convert consumed services into refundable balances.

After applicable refund, dispute, unauthorized-payment and legal obligations are resolved and permanent closure becomes eligible, remaining tokens are cancelled and removed. Used tokens remain consumed. No cash redemption arises solely from closure.

Where a balance is connected to an unresolved fraud, chargeback, technical or legal investigation, it may be frozen until the matter is resolved rather than deleted immediately.

Chargebacks and payment disputes

A chargeback is handled through the relevant bank, card network or payment provider and is not the same as a Pulscam refund request.

Filing a dispute does not by itself prove abuse. Pulscam may contest a dispute using transaction, account and delivery evidence.

Where evidence supports deliberate payment abuse, Pulscam may restrict the account, freeze remaining tokens, block future purchases, preserve evidence and seek recovery of documented direct losses where legally permitted.

Chargeback-fee allocation is processor dependent and remains subject to final processor terms.

Transaction evidence and manual review

Evidence may include transaction reference, timestamp, account identifier, token credit and spend, IP address, user-agent, accepted policy version, room or media access, creator identifier and support or administration records.

Review may consider whether tokens were used, whether the paid feature was supplied, whether a duplicate or unauthorized charge occurred, whether a technical failure was attributable to Pulscam, and whether provider or mandatory-law requirements apply.

Evidence is used only for legitimate payment, accounting, fraud, compliance, safety and legal purposes under the Privacy Policy.

Errors, reversals, fraud and abuse

Pulscam may correct duplicate credits, duplicate charges, incorrect balances, failed status transitions, calculation errors and unauthorized adjustments.

Prohibited conduct includes stolen cards, payment fraud, fake purchases, account farming, coordinated value recycling, creator-revenue manipulation, abusive chargebacks and exploitation of unintended wallet or payment states.

Fraud review does not remove mandatory remedies for a legitimate unauthorized payment, duplicate charge, non-delivery, technical failure or other legally protected claim.

Payment-provider rules and mandatory rights

Payment providers, banks and card networks may apply their own settlement, authentication, dispute and fraud-review procedures.

Where legally required, checkout or activation may request express consent to immediate digital performance and the legally required acknowledgement concerning withdrawal rights.

Provider rules do not remove mandatory consumer rights that apply to the transaction.

How to submit a refund or billing request

Billing, token and refund questions may be submitted to billing@pulscam.com.

Include the Pulscam account or username, transaction reference where available, purchase date, amount or token package, the reason for the request and any relevant supporting information.

Account restrictions or general support questions may be submitted to support@pulscam.com. Legal notices may be sent to legal@pulscam.com.